Scalezons maintains a clear and fair return policy for all product purchases, physical fulfillment goods, and digital assets sold through our website. We want you to be completely satisfied with our e-commerce operational supplies and materials. Please review the criteria and procedures below regarding returns, refunds, and replacements.
We offer a return window of 45 days from delivery for eligible items purchased directly through our online store. To qualify for a refund, products must be returned in their original condition, unused, and accompanied by the original packing materials. Requests submitted after 45 days from delivery cannot be accepted for a refund or standard return.
Tangible items such as standardized shipping materials, physical operations hardware, or pre-printed barcodes qualify for a return within the approved timeframe. The item must show no signs of handling damage, structural wear, or unsealed tamper labels, and must include all original documentation. You must provide a valid order confirmation number or invoice proving purchase through scalezons to proceed.
Custom-printed operational collateral, opened consumables, and downloadable digital guides or software integrations are strictly non-refundable. And, any clearance items marked as final sale cannot be returned or credited once dispatched. Service consultation hours that have already been rendered are likewise non-refundable under this product policy.
To initiate a return, contact our support team with your order number and the reason for the return request. Our team will verify your 45 days from delivery eligibility window and issue a Return Merchandise Authorization with detailed return instructions. Please do not ship merchandise back to our facilities without first securing this official authorization.
Once our warehouse receives and inspects your returned merchandise, we will send an email confirmation regarding your return status. Approved refunds are credited back to the original method of payment within 5-10 business days of product verification. Please note that your banking institution or credit card provider may require additional days to reflect the refunded balance.
If you receive an item that is defective or damaged during shipment, scalezons will gladly provide a replacement at no extra charge. You must notify our customer service desk within 7 business days of delivery and provide photos clearly documenting the defect. We will issue a prepaid return label and dispatch an identical replacement product promptly.
If you experience any complications regarding a return or feel that your request was not resolved equitably, please contact our management team. Our goal is ensuring transparent communication and resolving discrepancies in good faith. We encourage direct dialogue with our staff to achieve a satisfactory outcome prior to escalating any formal payment dispute.
Cookies help us deliver our services. By using this site, you agree to our Cookie Policy and Privacy Policy.