Shipping Policy
Scalezons is committed to delivering operational supplies, logistics materials, and physical products quickly and safely across the United States. This Shipping Policy details our handling procedures, expected transit timelines, and delivery fee thresholds. Please read this overview carefully to understand when and how your merchandise will arrive.
01Customs, Duties & Taxes
For orders sent outside the contiguous continental United States or to international destinations, the recipient remains solely responsible for all import duties and local taxes. These supplemental fees are assessed directly by local customs bureaus and cannot be paid by scalezons at checkout. Border inspections can also result in shipment delays extending past our regular transit estimates.
02Delivery Restrictions
Certain bulky warehouse supplies and commercial logistics equipment cannot be routed to military APO, FPO, or standard Post Office boxes. We require physical street addresses to guarantee timely delivery and proper recipient signature capture. Any items currently on backorder or designated as advance preorders will be visibly identified on the product listing with anticipated dispatch schedules.
03Lost, Delayed or Damaged Shipments
If your package arrives physically damaged or fails to show progress after our standard delivery window, please inform our team within 7 business days. Customers must supply their order number, tracking ID, and photographic evidence of outer box damage or interior defects. Once our investigation confirms the incident, scalezons will promptly coordinate a replacement shipment or process an appropriate refund.
↑ Home04Order Processing
All standard product orders undergo verification, inventory staging, and packing before being released to our delivery partners. Standard order preparation requires 1-2 business days prior to dispatch from our fulfillment centers. High-volume seasonal periods, invalid address details, or customized operational orders may occasionally necessitate extra verification time before parcel pickup.
05Delivery Times & Carriers
After order preparation is complete, delivery takes 2-10 business days after dispatch depending on your designated location and local carrier routes. We use established national domestic carriers including USPS, UPS, and FedEx to move our physical parcels reliably. Delivery timelines are realistic estimates and may be subject to minor carrier disruptions, weather emergencies, or regional depot delays.
06Shipping Costs
Standard shipping rates are calculated dynamically based on total parcel weight, volume dimensions, and destination zip code. We are pleased to provide free delivery above 149 in the store currency for all qualifying retail orders. All applicable freight fees, options, and discounts are displayed clearly on the checkout summary screen before you make your payment.
↑ Home07Order Tracking
A shipping confirmation email featuring a tracking number will be delivered automatically to your inbox once your parcel leaves our loading dock. You can monitor transit milestones directly through the designated courier portal at your convenience. If your tracking status remains static for more than 4 business days after dispatch, please reach out to our support department for an update.